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National Consumer Protection Week

The 11th annual National Consumer Protection Week (NCPW), March 1-7. NCPW 2009.

National Consumer Protection Week (NCPW), which highlights consumer protection and education efforts across the country, is proud to announce NCPW 2009 – Nuts and Bolts: Tools for Today’s Economy. Whether consumers are trying to stretch their paychecks, improve their credit history, or tell the difference between a real deal and a potentially fraudulent product or service, information is one tool that can always help them get the most for their money.

The NCPW website has the nuts and bolts consumers need to make informed decisions in today’s marketplace. Partner organizations have tips on a wide range of topics, from getting a free credit report to spotting a telemarketing scam, from dealing with debt to deterring and detecting identity theft, from avoiding home and auto repair scams to reporting credit repair scams.

According to the Federal Trade Commission, scam artists, fraudsters and four flushers follow the headlines, and are likely to be using the economic downturn to take advantage of consumers who may be underwater financially. The NCPW website has tools people can use to recognize a ripoff, sniff out a scam, and make smart choices for today’s market.

National organizers of this year’s NCPW include AARP, the Comptroller of the Currency, the Consumer Federation of America, the Council of Better Business Bureaus, the Federal Citizen’s Information Center, the Federal Communications Commission, the Federal Deposit Insurance Corporation, the Federal Trade Commission, the National Association of Attorneys General, the National Association of Consumer Agency Administrators, the National Consumers League, the U.S. Department of the Treasury, the U.S. Postal Inspection Service, and the U.S. Postal Service.
For more information about NCPW, visit provides answers and assistance to customers of national banks. It assists consumers in filing complaints online by telling them what to provide and what to expect. Customer Assistance Specialists are available from 8 a.m. to 8 p.m., Eastern, Monday – Friday, at 1-800-613-6743 or by email at Customer.Assistance@OCC.Treas.Gov. The site also includes answers to common questions on a variety of consumer topics and helps walk people through the process of contacting the OCC for additional assistance.

Visit, a website from the OCC.

Free Annual Credit Reports is the ONLY authorized online source for you to get a free credit report under federal law. You can get a free report from each of the three national credit reporting companies every 12 months. Some other sites claim to offer "free" credit reports, but may charge you for another product if you accept a "free" report.

Visit features tips on many different consumer topics and information about how to solve consumer problems, as well as addresses, telephone numbers, and websites where you can file consumer complaints.

View the site from the FCIC.

Order your copy of the 2009 Consumer Action Handbook.

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