| If You Have a Banking Problem A number of federal, state and local agencies regulate financial institutions. | ||
| State chartered banks and trust companies that are members of the Federal Reserve System are covered by the Federal Reserve System. | State chartered banks that are NOT members of the Federal Reserve System are regulated by the Federal Deposit Insurance Corporation. | State chartered banks are also regulated by state banking authorities. |
| Banks with National in the name or N.A. after the name are regulated by the Comptroller of Currency, U.S. Department of the Treasury. | Federal savings and loans and federal savings banks are regulated by the Office of Thrift Supervision, Department of the Treasury. | Federally chartered credit unions are regulated by the National Credit Union Administrati |
FINANCIAL INSTITUTIONS
Credit Reporting Agencies
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Phone: 1-877-FTC-HELP (1-877-382-4357)
TTY: 1-866-653-4261
Online complaint form
Federal Credit Unions
National Credit Union Administration
Phone: 1-800-755-1030
Email: consumerassistance@ncua.gov
Federal Savings and Loan
Office of Thrift Supervision
Office of Consumer Programs
1700 G Street, NW
Washington, DC 20558
Phone: 1-800-842-6929
E-mail: consumer.complaints@ots.treas.gov
Investments, Securities, Stocks, Brokers, and Traders
Securities and Exchange Commission
100 F Street, NE
Washington, DC 20549-0213
Fax: 202-772-9295
Online complaint form
National Banks
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 1-800-613-6743
Fax: (713) 336-4301
Email: customer.assistance@occ.treas.gov
Complaint Form [PDF]
State Chartered Banks
Federal Deposit Insurance Corporation
Division of Supervision and Consumer Protection
Consumer Response Center
2345 Grand Boulevard, Suite100
Kansas City, MO 64108
Phone: 1-877-ASK-FDIC (1-877-275-3342)
TTY: 1-800-925-4618
Email: consumeralerts@fdic.gov
Online complaint form
All other Financial Institutions
Federal Reserve Board Consumer Help
P.O.Box 1200
Minneapolis, MN 55480
Phone: 1-888-851-1920
TTY: (877) 766-8533
Fax: (877) 888-2520
Email: ConsumerHelp@FederalReserve.gov
Complaint form [PDF]
Online complaint form
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