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Having a problem with your bank? What to do.

If You Have a Banking Problem
A number of federal, state and local agencies regulate financial institutions.
State chartered banks and trust companies that are members of the Federal Reserve System are covered by the Federal Reserve System. State chartered banks that are NOT members of the Federal Reserve System are regulated by the Federal Deposit Insurance Corporation. State chartered banks are also regulated by state banking authorities.
Banks with National in the name or N.A. after the name are regulated by the Comptroller of Currency, U.S. Department of the Treasury. Federal savings and loans and federal savings banks are regulated by the Office of Thrift Supervision, Department of the Treasury. Federally chartered credit unions are regulated by the National Credit Union Administrati


Credit Reporting Agencies
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Phone: 1-877-FTC-HELP (1-877-382-4357)
TTY: 1-866-653-4261
Online complaint form

Federal Credit Unions
National Credit Union Administration
Phone: 1-800-755-1030

Federal Savings and Loan
Office of Thrift Supervision
Office of Consumer Programs
1700 G Street, NW
Washington, DC 20558
Phone: 1-800-842-6929

Investments, Securities, Stocks, Brokers, and Traders
Securities and Exchange Commission
100 F Street, NE
Washington, DC 20549-0213
Fax: 202-772-9295
Online complaint form

National Banks
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010-9050
Phone: 1-800-613-6743
Fax: (713) 336-4301
Complaint Form [PDF]

State Chartered Banks
Federal Deposit Insurance Corporation
Division of Supervision and Consumer Protection
Consumer Response Center
2345 Grand Boulevard, Suite100
Kansas City, MO 64108
Phone: 1-877-ASK-FDIC (1-877-275-3342)
TTY: 1-800-925-4618
Online complaint form

All other Financial Institutions
Federal Reserve Board Consumer Help
P.O.Box 1200
Minneapolis, MN 55480
Phone: 1-888-851-1920
TTY: (877) 766-8533
Fax: (877) 888-2520
Complaint form [PDF]
Online complaint form


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